Workforce Management Professional

3 weeks ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

We are seeking a highly skilled Workforce Management professional to join our growing team. As a Senior Team Lead, you will be responsible for managing the performance of a team comprised of Workforce Leads and Analysts.

Key Responsibilities:
  • Manage agent schedules to meet required and committed capacity for programs assigned on a weekly basis
  • Forecast resource requirements and create a seat capacity planning
  • Conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminations
  • Create and maintain meaningful dashboards and reports
Requirements:
  • At least 2-3 years of experience as a Workforce Supervisor or Manager
  • Experience in handling a team of leads and workforce analysts
  • Ability to properly handle escalated complaints and diffuse conflict
  • Ability to learn new concepts quickly and remain current with technology and tools
About Us:

iOPEX Technologies Philippines is a dynamic company that offers exciting opportunities for growth and development. Our team enjoys a range of benefits, including a competitive salary package, exciting employee engagement activities, stability, learning sessions, fast career growth, free parking passes, accessible location, HMO, leave credits/leave conversions, night differential, uncapped annual appraisal, and 2 days off.

The estimated salary for this role is ₱85,000 - ₱115,000 per month, depending on qualifications and experience. We offer a challenging and fast-paced work environment with opportunities to learn and grow with our company.



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