Senior Workforce Optimization Analyst

3 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Role

We are seeking a highly skilled Senior Workforce Optimization Analyst to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a professional with experience in call center operations and resource planning.

Job Description

The successful candidate will be responsible for analyzing and optimizing workforce scheduling, ensuring efficient use of resources, and meeting business objectives. Key responsibilities include:

  • Developing and implementing effective scheduling strategies to meet fluctuating demand
  • Analyzing operational data to identify trends and areas for improvement
  • Collaborating with cross-functional teams to ensure seamless execution of business plans
Requirements and Qualifications

To be considered for this role, candidates must possess:

  • A minimum of two years of work experience in a call center environment
  • At least one year of experience as a Resource Planner/Capacity Planner
  • Strong knowledge of applications such as CMS Avaya Supervisor/eWFM/IEX
  • Excellent analytical skills with ability to identify trends and patterns
  • Good verbal and written communication skills
Salary and Benefits

This full-time position offers a competitive salary of $75,000 - $90,000 per annum, depending on experience, plus a range of benefits including medical insurance, retirement plan, and paid time off.

About TASQ Staffing Solutions

TASQ Staffing Solutions is a leading provider of staffing services, dedicated to delivering exceptional talent solutions to businesses across various industries. We offer a dynamic and supportive work environment, opportunities for growth and development, and a commitment to excellence.



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