Workforce Optimization Specialist
11 hours ago
As a Workforce Services Senior Analyst at Neksjob, you will play a critical role in driving operational excellence and service delivery to clients. Reporting to the [Supervisor's Name], this position requires a strategic thinker who can develop and implement effective workforce management processes, ensuring seamless execution of reports and deliverables.
About Us
Neksjob is a leading organization that prides itself on delivering innovative solutions to its clients. With a strong focus on customer satisfaction and employee development, we strive to create a work environment that fosters growth, collaboration, and success.
Key Responsibilities:
- Analyze and validate reports prepared by Intraday Analysts and other WFM disciplines to ensure accuracy and timeliness.
- Develop and maintain set WFM processes/procedures for accounts handled, ensuring integrity and consistency.
- Balance staffing requirements with operational efficiencies and financial goals to achieve Service Delivery targets.
- Extract, manipulate, and present data from WFM application/manual platform to inform business decisions.
- Maximize benefits from WFM application by utilizing full functionality.
- Manage internal and external audits with established processes and controls in place.
- Conduct monthly coaching and performance feedback to direct reports.
Requirements:
- 3-years overall workforce management (WFM) related experience, including at least 1-year supervisory experience.
- Required experience in RTA (Real Time Adherence), Scheduling, Capacity Planning, or Forecasting.
What We Offer:
Neksjob offers a competitive salary range of $32,000 - $43,000 per annum, commensurate with experience, as well as opportunities for professional growth and development in a dynamic and supportive work environment.
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