Strategic Workforce Optimizer

19 hours ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

**About TASQ Staffing Solutions**

TASQ Staffing Solutions is a dynamic and innovative company that specializes in providing top-notch workforce management solutions. As a leading player in the industry, we strive to deliver exceptional results and exceed our clients' expectations.

**The Role of Strategic Workforce Optimizer**

We are currently seeking an experienced Strategic Workforce Optimizer to join our team. In this role, you will be responsible for optimizing our client's workforce management processes, ensuring seamless operations and maximum efficiency.

**Key Responsibilities**

  • Develop and implement effective workforce planning strategies to meet business objectives.
  • Collaborate with cross-functional teams to identify areas for improvement and optimize processes.
  • Analyze data and metrics to inform decision-making and drive business outcomes.
  • Communicate complex information to stakeholders, including senior leaders and subject matter experts.

**Requirements**

To succeed in this role, you will need:

  • A minimum of two years of experience in a Call Center environment.
  • At least one year of experience as a Resource Planner/Capacity Planner.
  • Proficiency in applications such as CMS Avaya Supervisor/eWFM/IEX.
  • Strong knowledge of MS-Excel.
  • Excellent verbal and written communication skills.
  • Ability to present complex information to various levels of stakeholders.

**What We Offer**

In return for your expertise, we offer a competitive salary of $85,000 per annum, plus benefits package including health insurance, retirement plan, and paid time off.

**How to Apply**

If you are a motivated and detail-oriented individual with a passion for workforce optimization, please submit your application.



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