Workforce Optimization Strategist

1 month ago


Taguig, National Capital Region, Philippines Neksjob Full time
Job Summary

We are seeking a highly skilled Workforce Services Senior Analyst to join our team at Neksjob. This role is responsible for ensuring timely delivery and accuracy of reports, developing and maintaining WFM processes, and balancing staffing requirements with operational efficiencies and financial goals.

Responsibilities
  • Review and validate reports prepared by Intraday Analysts and other WFM disciplines to ensure timely delivery and accuracy.
  • Develop and maintain WFM processes and procedures applicable to the accounts being handled to ensure integrity and consistency.
  • Ensure Service Delivery to clients by balancing staffing requirements with operational efficiencies and financial goals.
  • Extract, manipulate, and present data from WFM application/platform to maximize benefits.
  • Manage internal and external audits with processes and controls in place.
  • Conduct monthly coaching and performance feedback to direct reports.
Requirements
  • 3 years overall workforce management (WFM) related experience, including 1 year supervisory experience.
  • Experience in RTA (Real Time Adherence), Scheduling, Capacity Planning, and Forecasting.
Benefits
  • $32K - $43K salary range, negotiable.


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