Remote Customer Experience Specialist

4 hours ago

Pasig, National Capital Region, Philippines beBeeProblem Full time ₱100,000 - ₱120,000
Customer Service Representative Job Overview

We are seeking enthusiastic individuals to support our customer service initiatives. This role involves assisting customers with enquiries and providing excellent service.

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office. You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Handle inbound and outbound calls professionally and efficiently.

Resolve customer issues on the first call through effective problem-solving.

Research and retrieve information across systems to support customer needs.

Accurately document interactions and process claims.

Guide customers through options to find the best solutions.

Follow scripts, policies, and procedures while using available resources.

Protect customer privacy and handle sensitive information appropriately.

Escala complex issues to the appropriate team members.

Stay current with training, updates, and program knowledge.

Maintain consistent attendance and adhere to scheduling requirements.

This role requires strong communication skills, attention to detail, and the ability to work effectively in a remote setting.

The ideal candidate will have previous experience in a similar role and be able to work independently with minimal supervision.

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