Customer Experience Specialist

JOB PURPOSE: Customer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT, which can include: working on client briefs, building search queries in Legacy, Isams, or Pulsar Platforms, investigating...

Job Description:This position plays a vital role in enhancing customer satisfaction and service quality. As a Customer Experience Improvement Specialist, you will be responsible for overseeing customer feedback processes to identify areas of improvement. You will work closely with cross-functional teams to track and resolve Voice of Customer (VOC), Net...

**Customer Support Role**At our organization, we are seeking a professional and empathetic individual to fill the role of Customer Support Specialist. This position is ideal for someone who excels at providing timely, professional, and solution-oriented support via email to ensure an exceptional customer experience.As a key member of our team, your primary...

Customer Service Representative Job DescriptionThe Customer Service Representative will be the primary point of contact for clients, providing exceptional customer experience and support. The ideal candidate will possess excellent communication skills, both written and verbal, and have a strong ability to work in a team environment.Key...

Job OverviewAs a skilled professional, you will be responsible for managing operational tasks and ensuring exceptional customer experience. The role involves handling incoming communications, scheduling visits, processing payments, updating documentation, and performing general administrative duties.This position requires someone who is highly organized,...

Key Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...

The RoleThe Customer Experience Manager (CXM) will lead Ecosa's Customer Experience Team in mapping and optimising customer touchpoints to ensure a seamless and engaging experience throughout the customer lifecycle. As a strategic leader and manager, this position will oversee the design, implementation, and optimisation of customer journey processes while...

TaskUs seeks a Community Ambassador to serve as the primary point of contact for the organization, providing administrative support and ensuring seamless interactions with applicants, clients, and executives. Key responsibilities include managing the flow of people through the business, maintaining accurate records, and regulating administrative tasks such...

Job DescriptionA CRM Specialist is responsible for developing and executing comprehensive email and SMS marketing campaigns to drive customer acquisition, retention, and re-engagement. The ideal candidate will have a strong background in email marketing, digital marketing, and CRM systems.Key Responsibilities:Campaign Creation: Design and execute...

Job Title:Customer Experience SpecialistJob Description:We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support.Required Skills and Qualifications:Excellent written and spoken English communication skillsAbility to work with minimal...