Customer Experience Specialist

9 hours ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

Delivering top-notch customer service is crucial for a business's growth. As a Customer Support Executive, you will be the frontline voice of our company, responsible for providing exceptional remote support to clients.

Your primary goal will be to ensure seamless onboarding, resolve inquiries with speed and empathy, and continuously improve client experiences through collaboration and problem-solving.

Mission

You will leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to our reputation as a trusted partner for business growth.

You'll work closely with various teams, including Sales, Compliance, Corporate Secretary, Accounting, and Tech, to guarantee a smooth service experience. Additionally, you'll identify recurring customer pain points and suggest improvements to workflows or help center content.

Key Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone, focusing on speed and clarity.
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when necessary.
  • Collaboration: Work closely with internal teams to ensure a seamless service experience.
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content.

Required Skills:

  • Great communication: Outstanding English (written and spoken).
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is highly valued.
  • Customer-First Mindset: 4+ years in customer support, preferably in fintech, SaaS, or professional services.
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.

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