Remote Customer Experience Associate

9 hours ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time $36,000 - $65,000
Delivering Exceptional Customer ExperiencesThis role offers a unique opportunity to contribute to driving business growth by providing exceptional customer experiences. Our team members play a critical role in helping customers resolve their concerns, identifying trends, and driving calls to action.The ideal candidate will have excellent verbal and written English communication skills, be a skilled multitasker, and possess experience with Zendesk or similar technology.
  • Key Responsibilities:
    • Track customer concerns, identify trends, and drive calls to action.
    • Work cross-functionally to remove customer obstacles and ensure every customer has an extraordinary experience.
    • Understand why customers wish to cancel and work on solutions to keep them satisfied.
    • Listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues.
Becoming part of this organization means you will work in a remote-first environment. The shifts are based in the US timezone, and we operate seven days a week from 9 am EST to 9 pm EST. You can expect to work on weekends on a rotating basis.We value a culture of curiosity and learning in our employees, promoting open-mindedness, embracing mistakes, and encouraging challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.We prioritize efficiency in everything, operating lean and optimizing resources to improve our products and deliver a world-class customer experience.We take decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks.We strive for transparency and prioritize open, direct communication to resolve issues quickly and build strong relationships with our stakeholders.We approach our work with a sense of ownership and a desire to deliver the best possible results, embodying a founder mindset.We value a caring mentality, prioritizing teamwork over personal accolades and fostering a customer-focused culture that drives our success and promotes a supportive work environment.

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