Customer Experience Specialist

2 days ago

Pasig, National Capital Region, Philippines Isentia Full time $40,000 - $60,000 per year

JOB PURPOSE:

Customer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT, which can include: working on client briefs, building search queries in Legacy, Isams, or Pulsar Platforms, investigating issues impacting clients, resolving client queries in a timely and accurate manner, CRM data entry.

Main duties and responsibilities

1. Deliver customer service and support to Isentia clients

  • Provide excellent, prioritised customer service.
  • Deliver consistent, high-quality service to clients by performing tasks as requested with a high level of accuracy, including processing of irrelevant and missed content.
  • Timely resolution of client issues.

2. Provide Relevance support to clients

  • Interpreting client Relevance requirements
  • Deep understanding of the client briefs, able to tailor client keywords.
  • Intermediate skills in Search Logic in either Isentia or Pulsar Platforms.
  • Assist in client retention activities; help conduct regular brief reviews.
  • Proactively develop and improve client relevance outcomes.

3. Report and record data in Isentia systems including Salesforce CRM, Brief Admin and DaaS Management App

  • Enter data in Salesforce CRM as per activity and client feedback for client intelligence.
  • Maintain client briefs and delivery sets in Brief Admin and DaaS Management App, ensuring accuracy

4. Quickly and Accurately resolve client queries.

  • Investigate relevance queries from clients and AMT, providing quick and accurate resolutions.

SKILLS AND EXPERIENCE:

ESSENTIAL:

  • Minimum 1 year Customer Service experience
  • Tertiary Qualification
  • Excellent written and verbal communication skills
  • Highly proficient in English Language
  • Understanding of Big Data principles
  • Exposure to Search Engines and Boolean Logic
  • Technically proficient in a range of office applications, Salesforce experience is desirable.

DESIRABLE:

  • Strong problem resolution skills.
  • Ability to work to deadlines and under pressure.
  • High attention to detail.
  • Ability to prioritise tasks.
  • Commitment to personal development.
  • Enthusiastic approach – self managed.
  • Strong customer service focus.
  • Team Player.
  • Dedication to quality and a sense of personal responsibility.Genuine interest in news and current affairs.
  • Self-motivated and results driven.

  • Customer Experience Improvement Specialist

    1 week ago

    Pasig, National Capital Region, Philippines beBeeQuality Full time

    Job Description:This position plays a vital role in enhancing customer satisfaction and service quality. As a Customer Experience Improvement Specialist, you will be responsible for overseeing customer feedback processes to identify areas of improvement. You will work closely with cross-functional teams to track and resolve Voice of Customer (VOC), Net...

  • Customer Experience Representative

    1 day ago

    Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱300,000

    **Customer Support Role**At our organization, we are seeking a professional and empathetic individual to fill the role of Customer Support Specialist. This position is ideal for someone who excels at providing timely, professional, and solution-oriented support via email to ensure an exceptional customer experience.As a key member of our team, your primary...

  • Customer Experience Specialist

    7 days ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱20,000 - ₱30,000

    Customer Service Representative Job DescriptionThe Customer Service Representative will be the primary point of contact for clients, providing exceptional customer experience and support. The ideal candidate will possess excellent communication skills, both written and verbal, and have a strong ability to work in a team environment.Key...

  • Customer Experience

    2 days ago

    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...

  • Senior Customer Experience Manager

    2 days ago

    Pasig, National Capital Region, Philippines Ecosa Full time $90,000 - $120,000 per year

    The RoleThe Customer Experience Manager (CXM) will lead Ecosa's Customer Experience Team in mapping and optimising customer touchpoints to ensure a seamless and engaging experience throughout the customer lifecycle. As a strategic leader and manager, this position will oversee the design, implementation, and optimisation of customer journey processes while...

  • Customer Experience Specialist

    1 week ago

    Pasig, National Capital Region, Philippines beBeeAmbassador Full time

    TaskUs seeks a Community Ambassador to serve as the primary point of contact for the organization, providing administrative support and ensuring seamless interactions with applicants, clients, and executives. Key responsibilities include managing the flow of people through the business, maintaining accurate records, and regulating administrative tasks such...

  • Customer Service Specialist

    5 days ago

    Pasig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,200,000

    Job Title:Customer Experience SpecialistJob Description:We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support.Required Skills and Qualifications:Excellent written and spoken English communication skillsAbility to work with minimal...

  • Customer Experience Marketing Professional

    24 hours ago

    Pasig, National Capital Region, Philippines beBeeMarketing Full time ₱6,000 - ₱8,000

    Job DescriptionA CRM Specialist is responsible for developing and executing comprehensive email and SMS marketing campaigns to drive customer acquisition, retention, and re-engagement. The ideal candidate will have a strong background in email marketing, digital marketing, and CRM systems.Key Responsibilities:Campaign Creation: Design and execute...

  • Customer Support Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Eastvantage Full time $4,000 - $6,000 per year

    We're Hiring: Customer Support Specialist The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and...

  • Customer Support Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $4,000 - $6,000 per year

    The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through. The ideal candidate is composed,...