Airport Liaison Specialist
4 days ago
Filinvest Group: Crimson Resort & Spa Mactan is seeking a skilled Airport Representative to provide exceptional customer service and ensure seamless airport operations.
About the RoleThis role requires a warm and hospitable individual who can effectively communicate with guests, prepare arrival and departure lists, and monitor flight schedules to avoid inconvenience. The successful candidate will be responsible for providing complete and accurate information, creating a favorable public image, and ensuring that all guest queries are addressed in a timely manner.
Key Responsibilities:- Assist Guests: Provide assistance to guests at the airport, including luggage, valet, and door services.
- Prepare Arrival and Departure Lists: Prepare lists containing guest information, special instructions, and transportation arrangements.
- Monitor Flight Schedules: Continuously monitor flight schedules and inform the resort of any changes to avoid inconvenience to guests.
- Communicate Effectively: Communicate with the Concierge Transportation Coordinator to ensure proper deployment and timing of transportation arrangements.
- Perform Errands: Assist with various errands such as ticket purchase and rebooking, sending-off VIP guests, and securing temporary airport access passes.
- Maintain Knowledge: Stay up-to-date with company policies and procedures, and be able to answer guest queries related to tours and activities.
- Comply with Standards: Comply with safety standards and set standards of the hotel.
- Warm and Hospitable Personality: Possess a warm and friendly demeanor when interacting with guests.
- Strong Communication Skills: Excellent communication skills to effectively interact with guests and colleagues.
- Attention to Detail: High level of attention to detail to ensure accuracy and efficiency in tasks.
- Problem-Solving Skills: Ability to think critically and resolve issues promptly.
- Flexibility: Willingness to adapt to changing circumstances and priorities.
P12,000 - P15,000 per month (dependent on experience)
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