Customer Service Liaison Specialist

1 month ago


Makati City, National Capital Region, Philippines Local Employment Direct Hire for Professional Full time
About the Role
As a Customer Service Liaison Specialist with Local Employment Direct Hire for Professional, you will be responsible for facilitating hospital admissions and discharges for healthcare members through our 24/7 hotline. Your primary goal is to ensure seamless communication and provide exceptional customer service.

Responsibilities
• Facilitate hospital admission and discharge processes via phone calls, ensuring accurate documentation and timely resolution of issues.
• Secure medical documents as necessary for hotline transactions.
• Verify billing and payment information to ensure smooth processing.
• Collaborate with cross-functional teams to resolve customer complaints and concerns effectively.
• Perform other duties as assigned by your immediate superior, supporting the growth and development of the team.

Requirements
• Bachelor's degree in any field from a recognized institution.
• Proficiency in Microsoft Office, with excellent computer literacy skills.
• Previous experience in HMO, hospital, or clinic settings is a significant advantage.
• Strong communication and interpersonal skills, enabling effective interaction with customers and colleagues alike.
• Ability to adapt to rotational shifts, ensuring coverage across different time zones.
• Reliable internet connection and basic computer equipment are required for remote work arrangements.

What We Offer
A competitive salary of P16,000 - 18,000 per month (dependent on experience and qualifications) provides a solid foundation for your financial growth and stability.

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