Medical Documentation Specialist
23 hours ago
Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors and catheters. We are dedicated to enhancing the quality of life for patients with chronic medical conditions by offering top-tier products and exceptional service.
Job Summary
We are seeking a detail-oriented and proactive Medical Documentation Specialist to join our team. As the primary point of contact for healthcare providers, clinics, and doctor's offices, you will play a crucial role in ensuring timely shipments of Continuous Glucose Monitors (CGMs) to patients. Your ability to build strong relationships with healthcare professionals and efficiently manage document requests will be vital in supporting our mission of improving diabetes care.
Key Responsibilities:
- Establish and maintain effective communication with healthcare providers, clinics, and doctor's offices to request and obtain required documentation for CGM shipments.
- Respond promptly to inbound calls from providers, addressing any questions or concerns related to the documentation process.
- Verify the accuracy, completeness, and timeliness of all documentation submitted to facilitate patient care.
- Maintain organized records of all communication and documentation requests.
- Cultivate and maintain positive relationships with healthcare providers and office staff to streamline the documentation process.
- Collaborate with internal teams to ensure seamless processing and delivery of CGMs to patients.
- Stay informed about industry regulations and best practices related to medical documentation and patient care.
Qualifications
- Proven experience in a similar role, such as medical documentation specialist, customer service representative, or healthcare coordinator.
- Excellent verbal and written communication skills, with the ability to interact effectively with healthcare professionals.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a remote environment.
- Proficiency with remote work tools and systems, including CRM platforms and communication software.
- Ability to work independently and remain motivated while working remotely.
- Knowledge of medical documentation processes and healthcare industry regulations is an asset.
Compensation and Benefits
The estimated annual salary for this position is $60,000-$80,000, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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