Customer Service Liaison Specialist

1 month ago


Antipolo City, Calabarzon, Philippines Gratitude Philippines Full time

We are seeking a highly skilled CUSTOMER SERVICE LIAISON SPECIALIST to join our team at Gratitude Philippines. This role requires strong communication skills, problem-solving abilities, and the capacity to multitask in a fast-paced environment.

About the Role

This position involves providing exceptional customer service and support to clients through various channels, including phone, email, and chat. The ideal candidate will be able to work independently and as part of a team, demonstrating excellent time management and adaptability skills.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product or service information to customers, addressing their needs and concerns
  • Work closely with internal teams to resolve customer complaints and feedback
  • Maintain accurate records of customer interactions and follow up on outstanding issues
Requirements

To be successful in this role, you should have:

  • A minimum of 6 months to 1+ years of experience in customer-facing roles, preferably in a related field
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas simply
  • Strong problem-solving and decision-making skills, with the capacity to analyze situations and make informed decisions
  • Ability to multitask and work under pressure in a dynamic environment
  • Proficiency in Microsoft Office, with experience in Google Suite a plus
What We Offer

In return for your hard work and dedication, we offer a competitive salary of Php 25,000 - 35,000 per month, depending on experience. You will also have access to ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices.



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