Senior Customer Liaison Specialist
2 months ago
Job Summary:
The position primarily involves maintaining accurate customer and vehicle records, coordinating advance bookings, conducting telemarketing campaigns for service due units, processing all sublet payments, and submitting timely reportorial requirements. In collaboration with the Service Advisor, this role facilitates follow-up activities and gathers customer feedback to enhance overall customer satisfaction.
Key Responsibilities:
- Maintain up-to-date customer and vehicle data
- Perform advance booking coordination
- Conduct telemarketing campaigns for service due units
- Process all sublet payments
- Submit timely reportorial requirements
- Collaborate with Service Advisor on follow-up activities and customer feedback
Qualifications:
- Graduate of a four-year course
- At least one to two years of experience in a related position
- Presentation skills and excellent communication abilities
- Customer-oriented and customer-focused approach
- Advantage: at least one year of experience in the automotive industry
Benefits:
- Medical Insurance (100% subsidy by the company)
- Accident Insurance (coverage from the first day of employment)
- 5 days of Service Incentive Leave upon regularization
- 10 days of vacation leave and 5 days of sick leave upon one year of employment
- Bereavement Leaves (3 days with pay)
- Government-mandated Leaves (applicable)
- Internal and External Training Programs
- Eye Care and Dental Assistance (with partnered clinics)
- Statutory Contributions (as mandated by labor law)
Estimated Salary: The estimated annual salary range for this position is between $40,000 to $60,000 based on industry standards and location considerations.
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