IT Support Specialist
1 month ago
Job Title:
IT Support Specialist
Overview:
We are seeking an IT Support Specialist to join our team at Outsourced Quality Assured Services. As a key member of our IT department, you will provide technical assistance and support to end-users, ensuring that hardware, software, and network systems function efficiently.
Responsibilities:
- Technical Support & Troubleshooting:
- Respond promptly to support requests through various channels.
- Diagnose and troubleshoot technical issues related to hardware, software, network connectivity, and peripheral devices.
- Provide support for Windows, macOS, and mobile operating systems as required.
- Perform hardware repairs, software installations, updates, and configurations.
- Guide users through problem-solving processes to resolve technical issues.
- Educate and train users on IT best practices, software applications, and system use.
- Document frequently encountered issues and solutions to improve support resources.
- Monitor system performance, network connectivity, and security alerts.
- Conduct routine checks, updates, and patch installations for all hardware and software.
- Perform data backups, restore procedures, and ensure data integrity.
- Set up and configure new employee workstations, ensuring all necessary hardware, software, and network access are available.
- Maintain an accurate inventory of IT equipment and resources.
- Manage the lifecycle of equipment, from deployment to decommissioning.
- Assist in maintaining network infrastructure, including Wi-Fi, routers, switches, and firewalls.
- Troubleshoot network issues and escalate them to the network team as necessary.
- Enforce security policies by ensuring that devices have updated antivirus software, encryption, and secure login protocols.
- Assist in audits, system compliance checks, and implementation of IT security standards.
- Monitor access logs and report suspicious activities.
- Work with the IT team to maintain IT documentation, including knowledge bases, FAQs, and user manuals.
- Collaborate on IT projects, system upgrades, and process improvements.
- Participate in team meetings, project planning, and strategy discussions.
Qualifications:
We are looking for an experienced IT Support Specialist with a strong background in providing technical assistance and support to end-users. The ideal candidate should have a Bachelor's degree in Information Technology or a related field and 1-3 years of BPO IT support experience. Additionally, certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Fundamentals are highly desirable.
Salary:
The estimated salary for this position is $45,000 - $60,000 per annum, depending on qualifications and experience.
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for career growth and professional development.
Working Conditions:
This role may require occasional weekend or evening support, especially during emergencies or system/network updates. Lifting and moving of IT equipment (up to 50 pounds) may also be required.
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