Operational Excellence Specialist

About This Role:

Our organization is seeking an experienced Process Excellence Lead to join our team. The successful candidate will have a proven track record of improving business processes and driving productivity.

• Provides recommendations for process improvements in areas such as cost reduction, service quality, and productivity development; effectively communicating these to the pertinent leadership teams.
• Performs comprehensive reviews of existing processes; documents processes, and recommends enhancements for improvement.
• Examines continuous improvement suggestions logged in the Bright Idea Tracker.
• Takes charge and guides the process of concluding identified Continuous Improvement projects aimed at achieving site Efficiency and Productivity objectives.
• Oversees cross-functional and cross-departmental initiatives related to productivity and service quality within the organization.
• Conducts research and puts forth suitable site-wide productivity and service quality training recommendations aligned with the Continuous Improvement culture and Learning and Development Program established within the site.
• Delivers training, coaching, and mentoring to employees focusing on educating them in Lean Sigma, Project Management, and Service Quality Management methodologies.
• Engages proficiently with different Process Owners and teams concerning Continuous Improvement projects and Service Quality initiatives.
• Evaluates operational challenges documented in the Incidence Management Tool, aids in identifying underlying causes, and suggests lasting solutions for these issues.
• Assists Service Delivery Leaders in enhancing customer service leading to increased stakeholder engagement reflected by improved Customer Satisfaction Survey scores.
• Coordinates the preparation and presentation of KPI Reports; monitors progress of implementing actions identified during Operational Council meetings.

Key Responsibilities:

The Process Excellence Lead will be responsible for:

• Providing recommendations for process improvements in areas such as cost reduction, service quality, and productivity development.
• Performing comprehensive reviews of existing processes and recommending enhancements for improvement.
• Examining continuous improvement suggestions logged in the Bright Idea Tracker.
• Guiding the process of concluding identified Continuous Improvement projects.
• Overseeing cross-functional and cross-departmental initiatives related to productivity and service quality.
• Developing and delivering training programs for employees.
• Engaging with different Process Owners and teams concerning Continuous Improvement projects and Service Quality initiatives.
• Coordinating the preparation and presentation of KPI Reports.

Required Skills and Qualifications:

To be considered for this role, candidates should possess the following skills and qualifications:

• At least 5 years of progressive experience in process improvement and performance measurement projects.
• Experience in Shared Services / Business Process Outsourcing industry with multinational companies.
• Lean Six Sigma Green Belt certification; certifications and/or degree in Project Management, Data Science are pluses.
• Proficient in consulting skills and capable of positively impacting others toward achieving desired outcomes.
• Proficiency with MS Office Applications (Word, Excel, PowerPoint, and Visio).
• Knowledge of Excel Macro or any Visual Basic Applications programming language is a plus.
• Keen attention to detail and skill to simplify the execution of complex tasks.
• Excellent interpersonal, organizational, and project management skills.
• Strong communication and presentation skills.
• BA degree or equivalent required.
• Bachelor's degree in Accounting or Finance.
• 3+ years of experience in inventory, cost accounting, and reporting.
• Accounting and audit experience, with relevant experience in inventory and cost accounting in a SOX compliant environment.
• Advanced knowledge of Excel (e.g., Pivot Tables, V-Lookup, data merges, filters, etc.).
• Strong U.S. GAAP accounting and analytical skills.
• Experience with interacting with cross-functional teams.
• Demonstrated ability to perform complex financial analysis related to inventory and cost accounting.
• High attention to detail, excellent organizational skills, and ability to work with limited supervision.

Benefits:

As a member of our team, you will enjoy a range of benefits, including:

• Opportunities for career growth and professional development.
• A dynamic and collaborative work environment.
• A competitive salary and benefits package.
• The chance to make a meaningful contribution to our organization's success.

Location:

Join us and discover the opportunity to grow your skills and your career while impacting the lives of people around the world.