Operational Excellence Specialist

5 days ago


Manila, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

POSITION SUMMARY:

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities:

1. Continuous Improvement & Optimization

  • Document and re-engineer existing processes, policies, and SOPs
  • Recommend enhancements that promote scalability and consistency
  • Establish compliance tollgates and create tools to support operational excellence
  • Develop QA trackers and mini-dashboards to reinforce standards

  • High-Impact Client Engagement

  • Build strong, trust-based relationships with clients

  • Partner with Sales and Client Services to align on metrics of success
  • Regularly present insights, progress, and recommendations through executive-ready reports and presentations

  • Consultative Selling & Strategic Influence

  • Identify opportunities to pitch solutions based on operational gaps

  • Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives

  • Operational Problem Solving

  • Conduct root cause analysis (RCA), trend analysis, and data storytelling

  • Present insights and solutions in engaging, data-driven formats
  • Collaborate with clients to co-create targeted interventions and measure their success

  • Insight-Driven Analytics

  • Solve client reporting challenges using real-time, customized dashboards

  • Design and deliver centralized performance monitoring tools
  • Extract valuable insights from data to address client pain points and elevate team performance

What You'll Bring:

  • A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
  • Excellent communication skills and confidence in client-facing conversations
  • Experience in process documentation, quality assurance, or operational consulting is a plus
  • A natural curiosity and a builder's mindset
  • Strong stakeholder management and the ability to influence change without authority

What Success Looks Like:

  • You're seen by clients as a partner, not a support.
  • Your dashboards and insights consistently lead to real business outcomes.
  • You help turn complex challenges into structured, data-backed solutions.


  • Manila, National Capital Region, Philippines Shopee Full time ₱1,200,000 - ₱3,600,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱400,000 - ₱800,000 per year

    Job Description:Data Analysis and Reporting:Conduct in-depth data analysis to identify trends, patterns, and actionable insights.Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.Process Mapping and Documentation:Collaborate with cross-functional teams to document and map existing operational...


  • Manila, National Capital Region, Philippines SPX Express Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Data Analysis and Reporting:Conduct in-depth data analysis to identify trends, patterns, and actionable insights.Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.Process Mapping and Documentation:Collaborate with cross-functional teams to document and map existing operational...


  • Manila, National Capital Region, Philippines Inland Corporation Full time ₱420,000 per year

    About the RoleWe are seeking a highly driven and strategic Operations Excellence Head to lead continuous improvement initiatives across our organization. This role is responsible for developing and implementing operational excellence strategies that drive efficiency, enhance productivity, and support business growth.If you are passionate about process...


  • Manila, National Capital Region, Philippines Inland Corporation Full time

    The Operational Excellence Head partners with the CFO and Executive Committee to drive strategic performance across the organization. This role ensures the alignment of continuous improvement initiatives, digital transformation programs, and performance reporting systems to achieve operational efficiency, cost leadership and service excellence.Duties and...

  • Operations Head

    5 days ago


    Manila, National Capital Region, Philippines San Miguel Corporation - Integrated Farm Specialist, Inc Full time ₱2,000,000 - ₱2,500,000 per year

    Hiring company Overview:SMC Integrated Farm Specialist Inc. is a subsidiary of San Miguel Corporation established in 2018.SMC-IFSI is engaged in the management, operation, and maintenance of farms, hatcheries, slaughterhouses, fishpond, storage and various facilities and equipment for breeding, hatching, raising, growing, production, slaughter and / or...


  • Manila, National Capital Region, Philippines RELX Group Full time ₱600,000 - ₱1,200,000 per year

    The specialist role is a multi-skilled individual contributor who is an expert in learning agility and adapting to new or changing business needs. He/she will experience multiple operations environments and RELX businesses based on changing requirements, and will be exposed to new products, business units, and industries. Initial assignments are likely to be...