Operational Excellence Specialist
5 days ago
POSITION SUMMARY:
You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.
Key Responsibilities:
1. Continuous Improvement & Optimization
- Document and re-engineer existing processes, policies, and SOPs
- Recommend enhancements that promote scalability and consistency
- Establish compliance tollgates and create tools to support operational excellence
Develop QA trackers and mini-dashboards to reinforce standards
High-Impact Client Engagement
Build strong, trust-based relationships with clients
- Partner with Sales and Client Services to align on metrics of success
Regularly present insights, progress, and recommendations through executive-ready reports and presentations
Consultative Selling & Strategic Influence
Identify opportunities to pitch solutions based on operational gaps
Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives
Operational Problem Solving
Conduct root cause analysis (RCA), trend analysis, and data storytelling
- Present insights and solutions in engaging, data-driven formats
Collaborate with clients to co-create targeted interventions and measure their success
Insight-Driven Analytics
Solve client reporting challenges using real-time, customized dashboards
- Design and deliver centralized performance monitoring tools
- Extract valuable insights from data to address client pain points and elevate team performance
What You'll Bring:
- A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
- Excellent communication skills and confidence in client-facing conversations
- Experience in process documentation, quality assurance, or operational consulting is a plus
- A natural curiosity and a builder's mindset
- Strong stakeholder management and the ability to influence change without authority
What Success Looks Like:
- You're seen by clients as a partner, not a support.
- Your dashboards and insights consistently lead to real business outcomes.
- You help turn complex challenges into structured, data-backed solutions.
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