Operational Excellence Specialist

4 days ago

Manila, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

POSITION SUMMARY:

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities:

1. Continuous Improvement & Optimization

  • Document and re-engineer existing processes, policies, and SOPs
  • Recommend enhancements that promote scalability and consistency
  • Establish compliance tollgates and create tools to support operational excellence

  • Develop QA trackers and mini-dashboards to reinforce standards

  • High-Impact Client Engagement

  • Build strong, trust-based relationships with clients

  • Partner with Sales and Client Services to align on metrics of success

  • Regularly present insights, progress, and recommendations through executive-ready reports and presentations

  • Consultative Selling & Strategic Influence

  • Identify opportunities to pitch solutions based on operational gaps

  • Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives

  • Operational Problem Solving

  • Conduct root cause analysis (RCA), trend analysis, and data storytelling

  • Present insights and solutions in engaging, data-driven formats

  • Collaborate with clients to co-create targeted interventions and measure their success

  • Insight-Driven Analytics

  • Solve client reporting challenges using real-time, customized dashboards

  • Design and deliver centralized performance monitoring tools
  • Extract valuable insights from data to address client pain points and elevate team performance

What You'll Bring:

  • A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
  • Excellent communication skills and confidence in client-facing conversations
  • Experience in process documentation, quality assurance, or operational consulting is a plus
  • A natural curiosity and a builder's mindset
  • Strong stakeholder management and the ability to influence change without authority

What Success Looks Like:

  • You're seen by clients as a partner, not a support.
  • Your dashboards and insights consistently lead to real business outcomes.
  • You help turn complex challenges into structured, data-backed solutions.

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