Operations Excellence

1 day ago

Manila, National Capital Region, Philippines Shopee Full time $104,000 - $130,878 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Job Overview:

You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.

Key Responsibilities:

1. Data Analysis and Reporting:

  • Conduct in-depth data analysis to identify trends, patterns, and actionable insights.
  • Generate comprehensive reports to communicate key performance indicators (KPIs) and operational metrics.

2. Process Mapping and Documentation:

  • Collaborate with cross-functional teams to document and map existing operational processes.
  • Identify gaps and inefficiencies, providing recommendations for process improvements.

3. Project Management:

  • Lead and actively participate in operational excellence projects from initiation to completion.
  • Develop project plans, timelines, and milestones, ensuring adherence to deadlines and successful project delivery.

4. Cross-Team Coordination:

  • Collaborate with various teams, including Strategy, Operations, Expansion and Partnership, to ensure seamless execution of operational excellence initiatives.
  • Facilitate communication and coordination to drive cross-functional alignment.

5. Performance Metrics and KPIs:

  • Assist in the development and monitoring of performance metrics and KPIs.
  • Provide recommendations based on data analysis to optimize processes and achieve performance targets.

6. Continuous Improvement:

  • Actively contribute to cross-functional teams to identify and implement opportunities for continuous improvement.
  • Drive innovation and efficiency through data-driven insights and project management methodologies.

Requirements:

  • Bachelor's degree in Business, Finance, Operations Management, or a related field. Master's degree is a plus.
  • Proven experience (2 years) as a Business Analyst, with a focus on project management and cross-team coordination.
  • Strong analytical skills with proficiency in data analysis tools and techniques.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
  • Detail-oriented with a focus on accuracy and the ability to handle large sets of data.
  • Familiarity with process mapping tools and methodologies is advantageous.
  • Amenable to be assigned in Podium, Mandaluyong

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