Operational Excellence Specialist

3 weeks ago

Manila, National Capital Region, Philippines iSupport Worldwide Full time

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities
  • Document and re-engineer existing processes, policies, and SOPs
  • Recommend enhancements that promote scalability and consistency
  • Establish compliance tollgates and create tools to support operational excellence
  • Develop QA trackers and mini-dashboards to reinforce standards
2. High-Impact Client Engagement
  • Build strong, trust-based relationships with clients
  • Partner with Sales and Client Services to align on metrics of success
  • Regularly present insights, progress, and recommendations through executive-ready reports and presentations
3. Consultative Selling & Strategic Influence
  • Identify opportunities to pitch solutions based on operational gaps
  • Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives
4. Operational Problem Solving
  • Conduct root cause analysis (RCA), trend analysis, and data storytelling
  • Present insights and solutions in engaging, data-driven formats
  • Collaborate with clients to co-create targeted interventions and measure their success
  • Design and deliver centralized performance monitoring tools
  • Extract valuable insights from data to address client pain points and elevate team performance
What You'll Bring
  • A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
  • Excellent communication skills and confidence in client-facing conversations
  • Experience in process documentation, quality assurance, or operational consulting is a plus
  • A natural curiosity and a builder's mindset
  • Strong stakeholder management and the ability to influence change without authority
What Success Looks Like
  • You're seen by clients as a partner, not a support.
  • Your dashboards and insights consistently lead to real business outcomes.
  • You help turn complex challenges into structured, data-backed solutions.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Outsourcing and Offshoring Consulting

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