Operational Excellence Specialist

6 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000
Operational Excellence Specialist Job

This role is part of the Customer Success department, which brings together Delivery and Customer Support to provide a 360° view of the customer journey. The ideal candidate combines strong analytical and process-thinking skills with a collaborative mindset.

  • Support operational tool design, implementation, and improvement within the Customer Success department.
  • Identify operational bottlenecks and inefficiencies, contributing to standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes.
  • Coordinate with stakeholders across departments to gather requirements and troubleshoot issues.
  • Conduct data analysis and contribute to reporting and insights supporting operational decision-making.
  • Support change management, documentation, and administrative activities ensuring smooth adoption of new tools and workflows.
  • Contribute to audit planning and execution, ensuring adherence to processes and identifying areas for improvement.
Requirements

The ideal candidate holds a Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field. They have 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS or service-oriented environment.

  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus).
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits
  • Competitive salary
  • Inclusive work environment & Well-being Program
  • A clear induction program & a mentoring buddy to help you
  • Private health insurance allowance
  • Unlimited time off
Additional Information

This job offers a fully remote work setup and requires a commitment to operational excellence. If you are a self-motivated individual with strong analytical skills, this role may be suitable for you.

  • Operational Excellence Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,000,000

    Operational Excellence SpecialistThe role of Operational Excellence Specialist is crucial in driving strategic improvements across various seller types. This position involves collaborating with sellers to diagnose operational challenges and developing effective solutions. Key responsibilities include analyzing key performance indicators, designing education...

  • Operational Excellence Specialist

    7 days ago

    Manila, National Capital Region, Philippines EXUS Full time

    OverviewOperational Excellence Specialist (Fully remote)EXUS is a global technology company specializing in debt collections software for financial services and utilities. Our enterprise SaaS platform is used in over 50 countries, delivering measurable improvements in collections, compliance, and operational efficiency. With 20+ years of experience and a...

  • Support Operations Excellence Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱1,500 - ₱2,000

    We're looking for a Quality Assurance Specialist to join our team. In this role, you'll be responsible for conducting quality audits and providing insights to help us optimize our support processes.About the Role:As a Quality Assurance Specialist, you'll play a critical part in ensuring that our customer support operations are of the highest quality. You'll...

  • Operational Excellence Specialist

    1 week ago

    Manila, National Capital Region, Philippines iSupport Worldwide Full time

    You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.Key ResponsibilitiesDocument and re-engineer...

  • Operational Excellence Specialist

    6 days ago

    Manila, National Capital Region, Philippines iSupport Worldwide Full time ₱800,000 - ₱1,200,000 per year

    POSITION SUMMARY:You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.Key Responsibilities:1....

  • Operational Excellence Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeProcessImprovement Full time $80,000 - $120,000

    Process Improvement Lead Job DescriptionThis role is responsible for analyzing existing operational processes to identify inefficiencies and areas for improvement within the operations team. The ideal candidate will have a strong understanding of process improvement methodologies and be able to develop actionable recommendations for process...

  • Operational Excellence Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱25,000 - ₱60,000

    Operations Coordinator and Quality AssuranceThe Operations Coordinator and Quality Assurance role is a vital position in our organization. This individual will be responsible for coordinating workflows, assisting in process improvements, monitoring performance metrics, and ensuring service quality meets company standards.This role requires a strong...

  • Operational Excellence Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeEnterprise Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled and motivated professional to join our team as an Enterprise Operations Contact Center Practitioner. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to make a real difference in the lives of others.As an Enterprise Operations Contact Center...

  • Operations Excellence

    6 days ago

    Manila, National Capital Region, Philippines Shopee Full time $104,000 - $130,878 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Operations Excellence

    6 days ago

    Manila, National Capital Region, Philippines SPX Express Full time $60,000 - $80,000 per year

    Job DescriptionJob Overview:You will play a pivotal role in leveraging data insights, executing projects, and fostering cross-team collaboration. Your focus on project management and coordination across diverse teams will be instrumental in optimizing processes and ensuring excellence in our operations.Key ResponsibilitiesData Analysis and Reporting:Conduct...