Operational Excellence Specialist

24 hours ago

Manila, National Capital Region, Philippines beBeeEnterprise Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking a highly skilled and motivated professional to join our team as an Enterprise Operations Contact Center Practitioner. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to make a real difference in the lives of others.

As an Enterprise Operations Contact Center Practitioner, you will be responsible for providing high-quality customer service to our clients, responding to inbound queries, and communicating effectively with stakeholders. You will also have the opportunity to work on complex issues, escalate cases, and collaborate with colleagues to drive exceptional outcomes for our customers.

Required Skills and Qualifications
  • Must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
  • Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
  • Basic computer and internet navigation skills
  • Amenable to working in shifting/night schedule
  • Intermediate in MS Excel
Benefits

As an IBMer, you will have the opportunity to learn and develop yourself and your career, be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers.

Others

For additional information about location requirements, please discuss with the recruiter following submission of your application.

The ideal candidate will be a self-motivated individual with excellent communication and problem-solving skills, who is able to work independently and collaboratively as part of a team. If you are a motivated and organized professional looking for a challenging and rewarding role, we encourage you to apply.

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