Driving Customer Satisfaction Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSuccess Full time ₱1,800,000 - ₱2,700,000

We are seeking a highly skilled professional to fill the position of Customer Success Manager.

This is a mid-senior level, full-time role in our Marketing department that involves driving customer retention and satisfaction through data-driven decision making. The ideal candidate will have experience in related roles and possess strong collaboration skills, emotional intelligence, and adaptability.

Key Responsibilities:
  • Identify key customer metrics and develop strategies to improve retention.
  • Collaborate with cross-functional teams to design and implement user experiences that reduce churn.
  • Analyze customer behavior data to provide actionable insights to leadership.
  • Develop and maintain accurate reporting on project outcomes.
  • Lead efforts to boost referrals and customer advocacy.

The successful candidate will have a solid grasp of SaaS principles, user journey mapping, and usability concepts. They will also possess strong communication skills and a proactive attitude.

Requirements:
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • Solid grasp of SaaS, user journey mapping, and usability principles.
  • Strong understanding of navigation optimization, retention, and referral strategies.
  • High emotional intelligence and strong collaboration skills.
Benefits:

At our company, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. We value diversity and inclusion and believe that talented individuals from all backgrounds deserve equal opportunities.

About the Role:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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