Achieve Customer Satisfaction Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeClientSuccess Full time ₱17,000 - ₱27,000
Customer Success Role

We are seeking a proactive and enthusiastic professional to deliver exceptional service and support to our clients throughout their engagement with us. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.

You will work closely with the engineering, sales, and project management teams to ensure smooth communication between the company and its clients, helping them navigate our services and products while ensuring their needs are met.

This requires strong interpersonal skills, excellent verbal and written communication skills, and the ability to explain technical concepts to non-technical clients.

The ideal candidate will have 3-5 years of experience in customer service, account management, or a client-facing role, and be highly organized and detail-oriented with the ability to manage multiple tasks and projects simultaneously.

The customer-first attitude and a commitment to ensuring client satisfaction make you a great fit for this role.

Key Responsibilities:
  • Act as the primary point of contact for clients, ensuring their satisfaction and success throughout their journey with us.
  • Onboard new clients, helping them understand our services, processes, and value propositions.
  • Build strong relationships with clients by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple, clear language.
  • Prepare and present reports on customer feedback and project outcomes to identify trends and areas for improvement.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented with the ability to manage multiple tasks and projects simultaneously.
Benefits:
  • Flexible working hours with potential remote work options.
  • Opportunity to grow within a high-energy start-up.
  • Engaging start-up culture with a focus on teamwork and continuous improvement.

This is a remote role but must adhere to standard working hours.

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