Customer Success Expert

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,550,000

Talent Connect - Customer Success Specialist Job Description:

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We are seeking a skilled Customer Success Specialist to join our team. As a key member, you will be responsible for managing high volumes of customer contacts and communications via phone and email daily.

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The ideal candidate will have strong customer service skills, experience working in a high-volume calling environment, and excellent knowledge of MS Office programs. Prior success in achieving personal and team sales quotas/goals is also essential.

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Responsibilities:

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  • Manage high volume of customer contacts and communications via phone and email daily\
  • Use contact search and productivity tools to verify contact information\
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion\
  • Develop product knowledge to address customer objections intelligently\
  • Document and track feedback and measurements through surveys, calls, and emails\
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'\
  • Address customer concerns through appropriate communication channels\
  • Collaborate with teams and management to promote positive customer experiences\
    • \

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