Customer Onboarding Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeOnboarding Full time ₱4,500 - ₱7,000

Hostaway is a SaaS company transforming the vacation rental industry. We partner with major platforms and deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

This role requires you to be instrumental in the first stages of our customer's journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one.

The primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

As a Customer Onboarding Specialist, you will implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.

You will conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.

Responsibilities:
  • Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
  • Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
  • Develop customized onboarding materials and resources in both Spanish and English.
  • Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
  • Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
  • Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
Qualifications:
  • At least 2 years of experience in customer onboarding or customer success within the SaaS industry.
  • Native-level fluency in Spanish and professional proficiency in English are mandatory.
  • Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
  • Strong interpersonal skills and the ability to create a positive first impression with new customers.
  • Excellent communication, presentation, and training skills.
  • Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically.
What we offer:
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence.
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
  • Values-Driven Leadership: Our Core Values are not just words we've written to make us feel good.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success.

We appreciate your interest in this position and look forward to reviewing your application.

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