Customer Liaison Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeClient Full time ₱500,000 - ₱800,000
Customer Liaison Specialist Role

The Customer Liaison Specialist is a vital member of our team, responsible for building and maintaining strong relationships with key decision-makers to ensure customer satisfaction and loyalty. This role requires exceptional communication and interpersonal skills, as well as the ability to manage multiple tasks and prioritize effectively.

The ideal candidate will have a minimum of 2 years of call center or related experience, preferably in case management or customer service roles. Proficiency in Salesforce or similar CRM platforms is a plus. The successful candidate will be able to identify and develop multi-level relationships with key stakeholders, while also collaborating with sales teams to contribute to revenue generation and growth.

This role requires strong analytical skills to assess customer needs and recommend solutions, as well as the ability to work collaboratively within a team environment. Flexibility to adapt to changing priorities and business needs is essential. The successful candidate will be proficient in standard MS Office applications, including Outlook, Word, Excel, and PowerPoint.

Responsibilities:
  • Manage and maintain accurate and up-to-date customer information in Salesforce
  • Provide timely and effective communication to customers, ensuring clear and professional interactions
  • Identify and collaborate with sales teams on leads to contribute to revenue generation and growth
  • Develop and nurture relationships with key decision-makers to ensure retention and relationship stability
  • Propose additional products and services to expand the organization's footprint within existing accounts
Required Skills & Qualifications:
  • Minimum of 2 years of call center or related experience
  • Familiarity with productivity software, CRM systems, and other call center technologies
  • Proficiency in Salesforce or similar CRM platforms
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and prioritize effectively
  • Excellent problem-solving skills and attention to detail
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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