Technical Support Specialist
1 month ago
Nityo Infotech seeks a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing expert technical assistance to clients, resolving a wide range of issues, and ensuring seamless business operations.
About the JobAs a Technical Support Specialist, you will be working with various technologies and systems to diagnose and resolve complex problems. Your expertise in troubleshooting, analytical skills, and ability to lead problem resolution processes will make you an invaluable asset to our team.
Key Responsibilities:- Provide top-notch technical support to clients via phone, email, or remote access.
- Identify and troubleshoot client IT environments to minimize business impact and enhance client satisfaction.
- Leverage your analytical skills to lead problem resolution processes and deploy solutions or workarounds for complex issues.
- Work directly with clients to communicate technical diagnoses and solutions effectively.
- Create and utilize knowledge assets to promote client self-sufficiency and improve internal team efficiency through digital solutions.
To be successful in this role, you should possess the following qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- At least 6 months to 1 year of relevant working experience in technical support.
- Proven ability to resolve a wide range of client issues, including billing, account, and technical concerns.
- Excellent communication skills, capable of directly interfacing with clients to diagnose and resolve technical or business issues.
We offer a competitive salary package, including:
- An estimated salary of $20,000 - $25,000 per annum, based on location and experience.
- A comprehensive benefits program, including health insurance, retirement plans, and paid time off.
At Nityo Infotech, we are committed to delivering exceptional service to our clients. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for technology and customer satisfaction.
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