Technical Support Specialist
1 month ago
At People360 Consulting Corporation, we are committed to providing top-notch IT support services to our clients. We are currently seeking a highly skilled Technical Support Specialist to join our team.
Job SummaryWe are looking for an experienced Technical Support Specialist to provide expert-level technical support for all hardware and network infrastructure within the company. The successful candidate will be responsible for conducting regular maintenance checks, updating device information, managing equipment rentals, and maintaining organizational knowledge listings.
Responsibilities:- Maintenance and Support: Conduct regular preventive maintenance checks on all company devices to ensure optimal performance and reliability.
- Device Management: Keep detailed records of company devices, including their specifications, location, and maintenance history.
- Rental Management: Oversee the rental of IT hardware and equipment, ensuring that all rentals are properly documented and tracked.
- Knowledge Management: Maintain an up-to-date organizational knowledge listing for all support and maintenance tasks, ensuring that all personnel have access to the necessary information.
- Infrastructure Monitoring: Regularly monitor and report on the status of the company's hardware and network infrastructure, identifying areas for improvement and implementing corrective actions as needed.
- Compliance and Quality: Adhere to the organization's guidelines and policies regarding Quality, Environment, Safety, and Health (QESH), as well as participate in quality assurance programs and activities.
To be successful in this role, you should possess the following skills and qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum 3 years of experience in IT support, with a focus on hardware and network infrastructure.
- Skills: Expert-level knowledge of hardware and network infrastructure, excellent problem-solving skills, strong communication and interpersonal skills.
As a Technical Support Specialist at People360 Consulting Corporation, you can expect a competitive salary and benefits package, including:
- Salary: $65,000 - $85,000 per year, depending on experience.
- Benefits: Comprehensive health insurance, retirement plan, paid time off, and professional development opportunities.
If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application, including your resume and a cover letter, to [insert contact information].
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