Incident Response Specialist

7 days ago


Taguig, National Capital Region, Philippines HCLTech Full time
Overview

We are looking for a skilled Incident Manager to join our team at HCLTech in Taguig, National Capital Region, Philippines.

The successful candidate will work onsite in McKinley Hill, Taguig, and may be required to work a shifting schedule.

This role requires ITIL certification or at least 5 years of experience as an Incident Manager, as well as knowledge of KPIs and CSL related to IT Helpdesk and experience working with ServiceNow.

Responsibilities include validating major incidents, communicating with senior management, acting as Duty Manager, and coordinating with technical teams.

Our company offers HMO benefits for up to 3 dependents, paid vacation and sick leaves, and other benefits.



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