Technical Operations Manager
6 days ago
HCLTech is hiring an Incident Manager to work full-time in Taguig, National Capital Region, Philippines.
The job involves working onsite in McKinley Hill, Taguig, and may require a shifting schedule.
The ideal candidate will have ITIL certification or at least 5 years of experience as an Incident Manager, as well as knowledge of KPIs and CSL related to IT Helpdesk and experience working with ServiceNow.
Duties include validating major incidents, communicating with senior management, acting as Duty Manager, and coordinating with technical teams.
Our company provides HMO benefits for up to 3 dependents, paid vacation and sick leaves, and other benefits.
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