Part-Time Customer Experience Specialist

4 days ago


Manila, National Capital Region, Philippines Sagan Full time
Customer Service Role Overview

We are seeking a highly organized and detail-oriented Part-Time Customer Experience Specialist to enhance our customer experience by being one of the first points of contact for our residents.

Key Responsibilities:
  • Customer Interaction: Handle and document a large array of resident calls throughout the day, providing solutions to concerns and issues.
  • Communication: Maintain clear and professional communication with residents, ensuring a positive and helpful interaction.
  • Problem-Solving: Utilize problem-solving skills to address and resolve resident issues efficiently.
  • Documentation: Accurately document all interactions in the system to maintain detailed records of resident communications.
Requirements:
  • Language Skills: Excellent spoken and written English is required.
  • Experience: Previous experience in a call center or customer service role is preferred.
  • Technical Skills: Proficiency in using Google Suite and other relevant software.
About Sagan

Sagan represents a property management company dedicated to enhancing tenant experiences by providing exceptional customer support. The company is committed to delivering seamless communication and swift problem resolution to ensure tenant satisfaction.

Estimated Salary: $1,700 per month (approximately)

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