Senior Customer Experience Specialist

4 days ago


Manila, National Capital Region, Philippines Neksjob Corporation Full time

Neksjob Corporation is seeking a highly skilled Senior Customer Experience Specialist to join our team. This role requires excellent communication and interpersonal skills, as well as strong problem-solving and decision-making abilities.

About the Role

As a Senior Customer Experience Specialist, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a professional and efficient manner. Your responsibilities will include:

  • Responding to customer inquiries via phone, email, and chat in a timely and accurate manner.
  • Providing detailed information about our products and services, highlighting their benefits and features.
  • Resolving customer issues and complaints by listening actively, empathizing with their concerns, and finding suitable solutions.
  • Maintaining a positive and helpful demeanor, even in challenging situations, to ensure customer satisfaction.
  • Collaborating with other team members to ensure seamless communication and effective issue resolution.
Requirements

To be successful in this role, you must possess the following qualifications:

  • A high school diploma or equivalent.
  • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
  • Strong problem-solving and decision-making skills, with the ability to analyze situations and make informed decisions.
  • The ability to work independently and as part of a team, with a flexible and adaptable approach.
Estimated Salary

$55,000 - $65,000 per year, depending on experience and location.

About Neksjob Corporation

Neksjob Corporation is a dynamic and growing company dedicated to delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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