Customer Experience Strategist III
1 week ago
Take your career to the next level as a Customer Experience Strategist III at KMC Solutions.
About the RoleWe are seeking an experienced professional to lead our client services team and drive customer satisfaction through exceptional service delivery. As a Customer Experience Strategist III, you will be responsible for maintaining strong relationships with our clients, identifying opportunities for process improvements, and ensuring seamless service delivery.
Key Responsibilities:- Service Delivery: Serve as the primary point of contact for key accounts, ensuring timely resolution of concerns and exceeding service level agreements.
- Team Management: Lead and develop a high-performing team of operations support staff, providing coaching and guidance to ensure excellent customer experience.
- 5+ years of experience in account management and service delivery, preferably in a managerial or supervisory role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Solid background in project and time management, with the ability to prioritize tasks and meet deadlines.
- A competitive salary ranging from $80,000 to $110,000 per year, depending on experience.
- A comprehensive benefits package, including HMO and dependent coverage.
- A hybrid work setup, allowing for flexibility and work-life balance.
- Opportunities for growth and professional development, including access to training and development programs.
As a Customer Experience Strategist III at KMC Solutions, you will have the opportunity to make a meaningful impact on our clients' success and drive business growth through exceptional service delivery. If you are a results-driven professional with a passion for customer experience, we encourage you to apply for this exciting opportunity.
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