Customer Experience Strategist III

1 week ago


Taguig, National Capital Region, Philippines KMC Solutions Full time

Take your career to the next level as a Customer Experience Strategist III at KMC Solutions.

About the Role

We are seeking an experienced professional to lead our client services team and drive customer satisfaction through exceptional service delivery. As a Customer Experience Strategist III, you will be responsible for maintaining strong relationships with our clients, identifying opportunities for process improvements, and ensuring seamless service delivery.

Key Responsibilities:
  • Service Delivery: Serve as the primary point of contact for key accounts, ensuring timely resolution of concerns and exceeding service level agreements.
  • Team Management: Lead and develop a high-performing team of operations support staff, providing coaching and guidance to ensure excellent customer experience.
Requirements:
  • 5+ years of experience in account management and service delivery, preferably in a managerial or supervisory role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Solid background in project and time management, with the ability to prioritize tasks and meet deadlines.
Benefits:
  • A competitive salary ranging from $80,000 to $110,000 per year, depending on experience.
  • A comprehensive benefits package, including HMO and dependent coverage.
  • A hybrid work setup, allowing for flexibility and work-life balance.
  • Opportunities for growth and professional development, including access to training and development programs.

As a Customer Experience Strategist III at KMC Solutions, you will have the opportunity to make a meaningful impact on our clients' success and drive business growth through exceptional service delivery. If you are a results-driven professional with a passion for customer experience, we encourage you to apply for this exciting opportunity.



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