HR Operations Specialist

1 month ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

At Ayuda Business Management Solution Inc, we are seeking an experienced HR Operations Specialist to join our team. This is a rewarding opportunity to work in a dynamic environment where you will be responsible for overseeing the day-to-day activities of our HR contact center.

About Us

Ayuda Business Management Solution Inc is a leading provider of innovative business solutions. Our mission is to deliver exceptional customer service and support to our clients, and we are looking for a talented individual who shares our passion for excellence.

Job Description

The HR Operations Specialist will be responsible for conducting investigations and consulting with legal counsel as necessary. You will also develop and monitor departmental budgets, supervise and develop subordinate staff, and take ownership of the HR contact center's knowledge management process.

You will confirm that service level agreements are met and provide end-to-end customer support, resulting in accurate and timely resolutions. Additionally, you will handle all types of enquiries from first contact to registration, escalating and resolving queries in a professional and efficient manner.

Required Skills and Qualifications
  • Minimum 5-7 years' demonstrated experience in HR operations, preferably in a contact center environment
  • Proficiency in MS Excel and ability to create macros
  • Ability to work in a remote team environment across sites
  • Customer Service skills with a focus on delivering excellent service to customers
  • Experience with HR contact center technology
Benefits

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.

Salary: $90,000 per year

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