Global Technical Support Specialist
3 days ago
Ciena is committed to fostering a culture of innovation and collaboration. Our teams thrive in a dynamic work environment that empowers individuals to grow, develop, and succeed.
Job DescriptionAs an Associate, Global Technical Support, you will be responsible for providing system-level pre-sales and post-sales support for Ciena's customer base. This includes remote or on-site testing, troubleshooting, and technical support for Ciena products.
- This role may also involve on-site interaction with customers regarding network planning, deployment, and technical issues.
- You will work closely with internal teams to manage customer issues and perform duties related to the role as assigned.
Key Responsibilities:
- Provide remote technical support via phone or online for identified Ciena products 24/7 when required.
- Manage technical support cases/tickets from start to finish.
- Attend maintenance windows as needed.
- Accept on-call duties outside normal business hours, including weekends and public holidays when required.
Minimum Requirements:
- Bachelor's degree in a relevant technical field, such as Electronics, Communication Engineering, or Computer Science.
- Minimum 3-5 years of experience in telecommunications, preferably in a technical support role.
- Experience in operation, maintenance, and troubleshooting of fiber optic transport systems and associated technologies.
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