Infrastructure Technical Specialist

2 days ago


Manila, National Capital Region, Philippines Equinix, Inc. Full time

About the Role

Equinix, Inc. is a leading digital infrastructure company seeking an Infrastructure Technical Specialist to join our team. As an Infrastructure Technical Specialist, you will be responsible for supporting customer critical issues, triaging, solving, and escalating to partner business units (network, engineering). This role can be remote or hybrid, depending on the candidate's location.

Key Responsibilities

  • Be an active contributor to supporting customer critical issues

  • Partner with Site Engineering to develop SOPs for the team

  • Assist in the enrollment of new hardware onto platform

  • Troubleshoot and resolve hardware issues with our server inventory

Qualifications

  • Superb communication skills

  • Inquisitive leader with strong technical skills as a sysadmin, devops, and related functions

  • Ability to standardize workflow and process, create related documentation, and training materials

  • Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.

  • Strong customer focus and enjoys problem solving



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