Tech-Enable Support Specialist

3 days ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱7,200 - ₱10,800
Customer Service Professional

The ideal candidate will excel in both written and verbal communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment while delivering high-level solutions to complex customer issues.

Key Responsibilities:
  • Identify and resolve systemic customer issues.
  • Deliver prompt, professional support via email and chat.
  • Troubleshoot technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain product knowledge and internal processes.
  • Oversee order fulfillment, ensuring precision, timeliness, and attention to detail.
  • Utilize tools like Shopify, Recharge, and Gorgias CRM for effective customer inquiries and interactions.
  • Contribute to help center articles and FAQs to improve self-service options.
  • Stay informed about product updates and releases to provide accurate customer support.
  • Collaborate with cross-functional teams to align customer service strategies.
Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 5+ years of experience in customer service management, preferably in eCommerce or subscription-based environments.
  • Exceptional technical aptitude and ability to adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM, as well as data analytics tools.
  • Strong problem-solving abilities and strategic thinking to address complex customer challenges.

We are seeking a highly skilled Customer Service Representative to support our growing business.

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