Business Support Specialist

15 hours ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $40,000 - $60,000
Business Support Specialist

We are seeking a proactive business support professional to deliver exceptional remote support for entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Australia.

Key Responsibilities:
  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through digital platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.
Requirements:
  • Great communication: Outstanding English (written and spoken).
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.
Benefits of the Role:
  • Diverse Range of Clients: Opportunity to work with various entrepreneurs and SMEs.
  • Professional Growth: Continuous learning and development opportunities.
  • Flexible Work Arrangement: Remote work setup with flexibility to balance work and personal life.

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