Tech Support Expert

21 hours ago


Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱600,000 - ₱900,000
Job Overview

We seek a highly skilled Tech Support Expert to deliver exceptional customer experiences across our global platform.

The ideal candidate will communicate effectively, demonstrate empathy and provide timely solutions measured by key performance metrics such as response times, resolution rates and customer satisfaction scores.

Key Responsibilities
  • Provide superior support through email and chat channels
  • Troubleshoot complex user issues and deliver proactive solutions
  • E nsure timely resolutions while maintaining high customer satisfaction levels
  • Collaborate with cross-functional teams to improve processes and align with customer needs
  • Document recurring issues and customer feedback to enhance the overall user experience
Requirements
  • Proven experience in technical support or self-starters with industry knowledge
  • Excellent communication skills in English (written and verbal)
  • Strong analytical and problem-solving abilities
  • Ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-centric attitude with a focus on delivering positive outcomes
  • Technical aptitude with a desire to learn new software and tools


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