
Remote Legal Tech Support Specialist
13 hours ago
Job Title: Remote Support Specialist
About the RoleAs a remote support specialist, you will play a key role in delivering exceptional customer experience to law firms across global time zones. This is an exciting opportunity to join a dynamic team and contribute to the growth of a leading legal technology company.
The successful candidate will be responsible for providing timely and accurate support to clients, troubleshooting technical issues, and escalating complex problems to internal teams. You will also have the opportunity to participate in the development of SOPs, knowledge base creation, and process improvements.
This is a fantastic opportunity for individuals who are passionate about delivering outstanding support and want to make a real difference in the lives of our clients.
Key Responsibilities- Provide excellent customer service to law firm clients via Zendesk tickets and live chat inquiries
- Troubleshoot technical issues and provide clear solutions
- Educate clients on platform functionality and best practices
- Escalate complex issues to internal teams and follow up until resolution
- Contribute to the development of SOPs, knowledge base creation, and process improvements
- 2+ years of experience in customer support, preferably in graveyard/off-hours shifts
- Strong technical skills and ability to learn new platforms quickly
- Excellent written English communication skills
- Ability to work independently with minimal supervision during early morning hours
- Competitive salary based on experience
- Remote work opportunities with flexible hours
- Generous PTO package
- Ongoing access to training and professional development resources
- Opportunities for career advancement and growth
Our company values its employees and strives to create a positive and supportive work environment. We offer competitive salaries, comprehensive benefits packages, and opportunities for growth and development. If you are a motivated and experienced support specialist looking for a new challenge, we encourage you to apply.
What We Offer- Competitive compensation package
- Comprehensive benefits package
- Opportunities for career advancement and growth
- Flexible work arrangements
- Supportive and collaborative work environment
If you are interested in this exciting opportunity, please submit your application through our website. We look forward to hearing from you.
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