Tech Support Specialist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱294,400 - ₱374,800
Job Title:

Tech Support Professional


 
About the Role

This is a customer-facing position that involves providing technical support to clients via phone, email, or chat. The ideal candidate should be able to troubleshoot hardware and software issues, provide step-by-step solutions, and escalate unresolved issues to higher-level support teams.

We are looking for a highly motivated individual with excellent communication and customer service skills. The right candidate will possess a strong understanding of operating systems, browsers, and common software.

This role offers opportunities for growth and development, as well as a competitive compensation package. If you are a team player who thrives in a fast-paced environment, we encourage you to apply.


 
Responsibilities
  • Technical Support: Respond to technical inquiries from customers via phone, email, or chat.
  • Troubleshooting: Identify and resolve technical issues related to hardware, software, and connectivity.
  • Documentation: Maintain accurate records of all interactions and solutions provided to customers.
  • Escalation: Escalate unresolved issues to higher-level support teams as needed.

 
Requirements
  • Education: High school diploma or equivalent required; IT-related degree or certification a plus.
  • Experience: 1-2 years of experience in technical support or IT helpdesk role.
  • Skills: Strong knowledge of operating systems, browsers, and common software; excellent communication and customer service skills.

 
What We Offer
  • Competitive Salary: Market-based compensation package.
  • Benefits: Comprehensive benefits package including health insurance, paid time off, and retirement plan.
  • Opportunities for Growth: Career advancement opportunities within the company.

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