
Tech Support Liaison
1 day ago
We are seeking a highly skilled and detail-oriented individual to fill the role of Tech Support Representative.
The ideal candidate will be responsible for handling customer support calls and emails in a professional and timely manner, actively listening to customer concerns, and following troubleshooting guides to resolve issues or escalate when necessary.
Key responsibilities include:
- Responding to customer inquiries via phone and email
- Utilizing technical troubleshooting documents to resolve issues
- Providing clear, empathetic solutions to customer concerns
- Assisting in writing and updating troubleshooting documentation
- Offering basic guidance related to cars and car parts
Requirements for the position include:
Qualifications- Fluency in English with strong verbal and written communication skills
- Previous experience in a tech troubleshooting environment is a plus
- Familiarity with technical software and systems (training provided if needed)
- Some knowledge of cars and car parts (does not need to be a mechanic, but must be trainable)
- Strong problem-solving skills and ability to follow structured guides
- Detail-oriented and dependable
Benefits of this opportunity include:
Perks- Part-time: 4–5 hours per day, 5 days a week (flexible shifts)
- Long-term opportunity for the right candidate
If you are a motivated and organized individual looking for a new challenge, we encourage you to apply.
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