Technical Support Professional

7 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱5,616,000 - ₱8,440,000

About Us

We're a global organization dedicated to delivering exceptional client experiences.

Our Values

  • We operate on the principles of authenticity, curiosity, dynamism, ambitious vision, and operational excellence.
  • These values are at the heart of great partnerships and drive our success.

The Role

This technical support professional will provide hands-on troubleshooting, feature explanation, and best practice guidance for our product in a fast-paced environment.

The ideal candidate will be able to operate efficiently, maintain composure, exhibit professionalism, understand our services, team needs, and deliver high-quality results.

Key Responsibilities

  • Install, modify, and repair computer hardware and software systems.
  • Resolve tickets representing staff-generated technical requests or problems and troubleshoot technical and process issues to maintain productivity.
  • Maintain system functionality by testing computer components.
  • Help design and implement networks.
  • Consult with users to determine appropriate hardware and software needs and assist in placing orders.
  • Maximize computer systems capabilities by studying technical applications and making recommendations.
  • Test compatibility of new programs with existing ones.
  • Gather data to identify and evaluate technical purchasing options.
  • Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Install software and necessary applications for workflow.
  • Train users on new software in person or through various tutorial channels.
  • Maintain system capability by testing computer components.
  • Carry out software, network, and database performance tuning.
  • Document hardware and software updates.
  • Stay up-to-date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Preliminary knowledge documentation for users by drafting operation instructions.
  • Support other team members to ensure project success.

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