Technical Support Specialist
6 days ago
We're seeking a Technical Support Specialist to join our team. In this role, you'll provide exceptional technical support to customers via phone, email, and chat.
The ideal candidate is an analytical thinker with a passion for client satisfaction. They have at least 3 years of technical support experience, primarily supporting customers via email and chat. The ability to thrive in a dynamic environment and handle a high volume of customer interactions is essential.
As a Technical Support Specialist, you'll be responsible for providing hands-on technical support, feature explanations, and best practice guidance for our product. You'll maintain composure, exhibit professionalism, and understand our services and team needs to deliver the highest level of client satisfaction.
We're looking for impact-driven individuals who are passionate about helping us grow and achieve our purpose. Our ideal candidate shares our core values: Curious, Dynamic, and Authentic.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat.
- Respond to customer inquiries and alerts in a timely and professional manner.
- Diagnose, address, and resolve technical issues efficiently and accurately.
- Escalate complex issues to higher-level support.
- Stay up-to-date with ever-changing technologies and adapt quickly to process changes.
- Participate in training sessions to enhance technical skills and knowledge.
- Share knowledge with the team and assist in training new team members.
- Gain a deep understanding of the client's products and services.
- Respond promptly to customer service inquiries or questions to ensure satisfaction.
- Collaborate with and support team members when assistance is needed.
- Candidate should have at least 3 years of technical support experience.
- General knowledge of web-based and mobile apps.
- Experience with SaaS Products - Software as a Service.
- Ability to thrive in a dynamic and evolving environment.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Ability to properly understand and convey tone via written communications.
- Creative problem-solving skills.
- Impeccable judgment and loads of empathy.
- Private Health Insurance.
- Paid Time Off.
- Training & Development.
Our company offers a supportive and collaborative work environment that encourages growth and development. If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity.
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