Advanced Technical Support Professional

7 days ago

Sorsogon, Bicol, Philippines beBeeSpecialist Full time $6,500 - $6,870
Technical Support Specialist

This role will involve providing advanced technical support, escalated troubleshooting and maintaining operational continuity across systems, hardware and software platforms.

Required Skills and Qualifications:
  • Experience supporting and managing IAM platforms, enterprise applications and a solid understanding of SAML, SCIM and OAuth-based application integrations.
  • Strong problem-solving skills, proactive in continuous learning and working knowledge of system provisioning, OS configuration and patch management.
  • Tier 2 Support & Troubleshooting - Handle escalated issues from Tier 1 support, including hardware, software, network and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management - Manage and resolve incidents and service requests using ITSM tools (e.g., Jira Service Management), ensuring proper documentation, ticket updates and timely communication with stakeholders.
  • Hardware & Software Support - Configure, deploy and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android) and business-critical software.
  • Account & Access Management - Administer user accounts, permissions and security groups across Active Directory, SSO platforms, SaaS applications and collaboration tools.
  • System Maintenance - Perform scheduled system checks, software installations, updates and patching to maintain compliance and system health.
  • Knowledgebase & Documentation - Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support - Ensure smooth onboarding and offboarding by preparing devices, accounts and resources, coordinating with HR and ITAM for asset handling.
  • Collaboration & Escalation - Collaborate with engineering, security and vendor support teams for high-complexity incidents, infrastructure issues and service outages.
  • Compliance & Audits - Support IT audits and compliance efforts (ISO, SOC 2, internal controls) by maintaining secure practices and accurate logs.
Benefits:

The ideal candidate will have the opportunity to work with a talented team and contribute to the success of the organization. They will also have the chance to develop their skills and knowledge in a dynamic and fast-paced environment.

Others:

This is a great opportunity for someone who is passionate about technology and wants to make a difference in a fast-paced and dynamic environment.

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