Operations Professional

6 days ago

Sorsogon, Bicol, Philippines beBeeOperational Full time ₱1,000 - ₱1,500
Operations Associate Job Description:

We are seeking an Operations Associate to join our healthcare technology company. This role requires technical skills, problem-solving abilities, and experience in the field.

Key Responsibilities:
  • Lab Test Management
    • Process lab test orders and ensure timely delivery of results
    • Coordinate with vendors to resolve order or delivery issues
  • System Monitoring & Issue Resolution
    • Monitor internal dashboards for system delays or outages
    • Proactively troubleshoot and escalate issues across multiple platforms
  • Customer Support & Communication
    • Provide direct support to customers via Slack and internal ticketing systems
    • Maintain standards for response and resolution times
    • Interact with clients primarily through chat, with occasional voice support
  • Operational Support
    • Assist the Operations team with routine tasks to ensure smooth workflow
    • Collaborate cross-functionally to support process improvements and documentation
    • Use internal tools such as Google Docs and Slack for communication and task tracking
Ideal Candidate Profile:
  • 3-7+ years of professional work experience in a startup environment or healthcare settings
  • Experience in customer support roles at smaller organizations also welcome
  • Strong technical skills; comfortable working across multiple systems and tools
  • Problem-solving mindset with the ability to work independently and adapt in a dynamic environment
  • Excellent communication skills, especially written communication
  • Familiarity with tools like Slack, Google Workspace, and internal ticketing platforms

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