Technical Support Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱600,000 - ₱800,000
Service Desk Professional

We are seeking a skilled and resourceful Service Desk Professional to provide technical support for our clients. The successful candidate will work independently and in collaboration to research and troubleshoot issues, implement appropriate solutions, and assist clients via phone, email, or ticketing system.

Key Responsibilities:

  • Customer Support: Act as the first point of contact for users seeking technical assistance.
  • Request Processing, Issue Triage: Receive, Process incoming support requests, ensuring accurate administration of service requests.
  • Troubleshooting: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.
  • Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams or higher-level technicians when necessary.

Requirements:

  • Basic understanding of IT systems, hardware, software, and networking concepts.
  • Familiarity with ticketing systems or service desk software.
  • Patience, empathy, and a customer-centric approach to problem-solving.
  • Careful and Meticulous in their work.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

Education and Experience:

  • High school diploma or equivalent required; Bachelor's degree in IT or related field is a plus.
  • Prior experience in customer service, technical support, or a help desk environment is beneficial.

About Us:

We are a dynamic organization committed to ensuring the highest levels of client satisfaction. We invest extensively in employee development and experience to maintain focus and enthusiasm. Our team is comprised of multi-disciplined professionals dedicated to making our clients successful and charting a new course for the commercial marine industry.

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