Technical Support Specialist
6 days ago
This position requires individuals with technical skills and customer service experience to work remotely as Technical Support Specialists. You will be responsible for providing assistance and troubleshooting support for a variety of clients across different industries.
About the JobIn this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.
- Main Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
To be successful in this role, you must have prior call center experience, strong proficiency in English, both written and spoken, and reside within 80km of our office.
You should also have basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), familiarity with Windows operating systems, and typing speed of 20+ WPM.
BenefitsWe offer competitive compensation and benefits packages, including HMO coverage, dental coverage with in-house dental assistance, and performance bonuses.
We are committed to supporting the growth and well-being of our employees, offering opportunities for career advancement, professional development, and work-life balance.
About UsWe are a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
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