Technical Support Representative

1 day ago


Cebu City, Central Visayas, Philippines Eteam Private Workforce Corporation Full time
Job Description

We are seeking a highly motivated and customer-focused Technical Support Representative to join our team. As a key member of our support team, you will be the primary point of contact for customers requiring technical assistance.

Main Responsibilities:

  • Main Contact: You will serve as the main contact for customers, providing timely and effective support to resolve their technical issues.
  • Performance Improvement: You will work closely with the Market Head of Server Operations to identify areas for improvement and implement strategies to enhance performance.
  • Proactive Reporting: You will proactively inform your supervisor of any support-related issues and provide recommendations for solutions.
  • Customer Satisfaction: You will strive to ensure customer satisfaction through excellent communication skills and a customer-centric approach.

Qualifications

To be successful in this role, you will need:

  • Educational Background: At least 2nd year College Level or Graduate of an IT or Computer Science course.
  • Experience: At least 6 months sales/customer service and/or technical support experience.
  • Technical Skills: Knowledge in PHP, Webhosting and WordPress Content Management System is an advantage.
  • Soft Skills: Excellent English Communication Skills, Ability to remain calm and professional in all circumstances, Highly Motivated and Target Driven.

About Us

Eteam Private Workforce Corporation is a leading provider of IT services, dedicated to delivering exceptional support to our clients. We offer a dynamic and challenging work environment that fosters growth and development.



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